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We understand that sometimes things can go wrong. You’re important to us, so if you’ve reason to complain we want to know so we can resolve any issues as quickly as possible and in a professional and helpful way.
How to get in touch if you wish to make a complaint
You can call us on: 0113 228 0900
(Open weekdays 8:30am to 5:30pm)
*call charges will vary
You can send a letter to: 1825 Clayton Wood Close, West Park Ring Road, Leeds, LS16 6QE
You can email us at: complaints@1825.com
*Please note email is not a secure form of communication. Please do not send any sensitive personal information.
What if you’re not happy with the outcome?
We fully support and adhere to the FCA’s rules on complaint handling. If you have a complaint and we can't reach agreement with you, you may be able to take your complaint to the Financial Ombudsman Service (FOS). Full details can be found on the FOS website.
Our 1825 PCM team offers face-to-face as well as telephone advice to existing and new clients in London.
Open weekdays 9:00am - 5:00pm
8 Waltham Court
Milley Lane
Hare Hatch
Reading
RG10 9AA
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Open weekdays 9:00am - 5:00pm
The Stables, Says Court Farm
Badminton Road
Frampton Cotterell
Bristol
BS36 2NY
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Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
18 Parsons Court
Welbury Way
Newton Aycliffe
Co Durham
DL5 6ZE
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Open weekdays 9:00am - 5:00pm
Clayton Wood Close
West Park Ring Road
Leeds
LS16 6QE
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Open weekdays 9:00am - 5:00pm
The Manor House
260 Ecclesall Road South
Sheffield
S11 9PS
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Open weekdays 9:00am - 5:00pm
Datum House
Electra Way
Crewe
Cheshire
CW1 6ZF
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Open Monday – Thursday: 8:30am-5:00pm
Friday: 8:30am – 4:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Our 1825 PCM team offers face-to-face as well as telephone advice to existing and new clients in Scotland.
Open weekdays 9:00am - 5:00pm
BDO Northern Ireland
Lindsay House
10 Callender Street
Belfast, BT1 5BN
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Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600.
We're open weekdays 9:00am - 5:00pm.
We provide national telephone-based advice through our Private Client Management (PCM) team - so you do not need to visit an 1825 office to benefit from our services.
If you'd like to speak to our financial planners contact 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Our financial planners can also arrange to meet clients face-to-face in either London, Edinburgh or Glasgow.
14th Floor
30 St Mary Axe
London
EC3A 8BF
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Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
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145 St Vincent Street
Glasgow
G2 5JF
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Our Private Client Services team are here if you're just needing help with tax, trust or estate planning. This team of specialists work with clients across the UK, even if there isn't an 1825 office nearby. Simply contact 0345 646 0255 and ask to speak to one of the team or email pcs@1825.com. We're open weekdays 9:00am - 5:00pm.
Search and apply for the latest vacancies at 1825 by visiting our career opportunities page
If you would like to talk to us about the potential to join 1825, our Commercial & Strategy team will be happy to have an initial conversation.
Call charges will vary. Calls may be monitored and/or recorded to protect you and us and help with our training. We will retain recordings for up to 7 years and you can request a copy of the them by contacting us.
Please note that email is not a secure form of communication and should only be used for general enquiries. If there is a need to send any confidential items we will recommend the best way to do this.
We want you to be able to communicate with us as easily as possible and we have adapted our services to make them accessible to everyone. If you need your communications provided in large print, braille or audio CD please contact us and we will arrange this.
