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Clear communication

At 1825, we are committed to providing all our clients with excellent service.

We want you to be able to communicate with us as easily as possible and we have adapted our services to make them accessible to everyone. If you need your communications provided in large print, braille or audio CD please contact us and we will arrange this.

Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary. We will retain these records for up to 7 years and you can request a copy of the record by contacting us.

Please note that email is not a secure form of communication and should only be used for general enquiries. If there is a need to send any confidential items we will recommend the best way to do this.

Tell us what you think

Providing a quality service to our clients is important to everyone at 1825. We welcome feedback in any medium – through your planner, on social media or over the phone.

We always try to get things right, but if you aren’t happy about our service we’ll work with you to resolve any issues as soon as possible. Here’s how to contact us:

Write to us:
Client Relations
Clayton Wood Close
West Park Ring Road
LS16 6QE

Call us: 0113 228 0900
Opening hours: Monday-Friday 8:30am to 5:30pm

We fully support and adhere to the FCA’s rules on complaint handling. If you have a complaint and we can't reach agreement with you, you may be able to take your complaint to the Financial Ombudsman Service. Full details can be found on the FOS website.

Are you a financial planning business?

For information on how to get in touch with us to talk about the future of your financial planning business, and what we look for in businesses that join 1825, visit our page for prospective firms.