• Cookies

Cookie policy

This page explains what cookies are and how we use them.

Your cookie settings on this site

What are cookies?

A cookie is a  simple text file which stores small pieces of information. When you visit a website its server saves the cookie onto your computer or other device. Only that website’s server will be able to read or retrieve the contents of that cookie.

Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website. Cookies make the interaction between you and the website quicker and easier. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our site you visited; they help us develop and market our services.

  • Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
  • Session cookies - these expire when you close your web browser

Why we use cookies

The information we collect

Most of the cookies we use record the pages of our site you visit and any interactive elements - such as forms or calculators - that you use. They can also record information on the visit date and time as well as internet browser and the device you use to access the site.

We don’t collect any information that can identify you personally.

How we use this information

We use cookie information to find out how our website is being used and we may use them to tailor your online journey.

We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving. We may also use information about your browsing activity to tailor your online journey and content.

Cookies we use

These are the main cookies we use, and why we use them.

Essential cookies

These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website or use its features. You can’t opt out of using these cookies.

Cookie name Purpose Expires
SLG_COOKIE_POLICY Records whether or not you have accepted the use of cookies on our site After 2 years
JSESSIONID Remembers what you entered into a form After a short time or when you close your browser
TS01fa3deb Part of ensuring security on our site After a short time or when you close your browser
JCS_INENREF Used for anti-spam functions After a short time or when you close your browser
JCS_INENTIM Used for anti-spam functions After a short time or when you close your browser
NCS_INENTIM Used for anti-spam functions After a short time or when you close your browser
PHPSESSID This cookie is used to establish a user session and is a reference to a unique session ID set by our website code (PHP). It disappears when the session is ended (when you close the browser) After a short time or when you close your browser
SJECT15 Session identifier After a short time or when you close your browser
SLG_ROUNDEL_REF Remembers dismissal of FAQ bubble After 2 years

We use analytics tools provided by Google

Google analytics cookies track the number of unique users of the site.

You can find more information about the data collected on the Google Analytics Privacy Policy.

The Google Analytics implementation on site uses third party cookies to correlate site usage data with broad, non-personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.

For more information, please review the following information from Google

If you would like to opt-out of this tracking by third party cookies, please select "I do not accept cookies" at the top of this page.

Cookie name Purpose Expires
_ga Tracking cookie for analytics.js. Used to distinguish users After 2 years
_gat_UA Tracking cookie for analytics.js. Used to help balance traffic on the website
After 10 minutes
dc_gtm_ Google Tag Manager. Used to manage all scripts on the website After 10 minutes

Web beacons

Web beacons - also known as clear GIFs or page tags - are small transparent images which are embedded within the web page.

Web beacons send information about your visit to us, and to other companies whose services we use. This is combined in reports with information about other visitors.

Web beacons can be used in conjunction with cookies. If you opt-out of cookies, the web beacons will be limited to reporting on anonymous details of the device being used and the web pages visited.

Web beacons aren't stored on your computer in the same way cookies are, so you can't control them using your browser settings.

We use analytics tools provided by Silverpop

Silverpop cookies track a user’s journey through the site from an email.

You can find more information about the data collected on the Silverpop Privacy Policy.

The Silverpop implementation on this site uses third party cookies to correlate site usage data with broad and personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.

If you would like to opt-out of this tracking by third party cookies, please view the "How to disable cookies that have been set" information on this page.

Web Tracking cookies

Cookie name Description Expiration Example
com.silverpop.iMAWebCookie Visitor key assigned by Engage 1000 days 4e406538-56c6-b512-bd18-d558c2757ac9
com.silverpop.iMA.page_visit Site visit session which logs a "Site Visit" event 20 min 1835678874
com.silverpop.iMA.session Page view session which logs a "Page View" event 20 min 870823bd-2235-29c2-2873-a282a0273685

Clickstream link cookies

Cookie name Description Expiration Example
com.silverpop.iMA.jid Job ID of the sent mailing, which is generated from the "spJobID=" parameter in clickstream query string Browser session end 383403270
com.silverpop.iMA.mid Mailing ID of the sent mailing, which is generated from the "spMailingID=" parameter in clickstream query string Browser Browser session end 45204921
com.silverpop.iMA.rid Report ID of the sent mailing, which is generated from the "spReportID=" parameter in clickstream query string Browser session end MzgzNDAzMjcwS0
com.silverpop.iMA.uid Recipient ID of the visitor, which is generated from the "spUserID=" parameter in clickstream query string Browser session end  

Changing your cookie settings

When you opt-out of using cookies on this site, and after you refresh or move away from this page, we will stop setting or using the analytics and other non-essential cookies described.
Web Beacons may continue to be used on this site, but they won't be able to set or read any cookies. Web Beacons will be limited to reporting on anonymous details about the device being used and the web pages visited. No personally identifying information will be sent.

How to disable cookies that have been set

You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using.
To manage your cookies, refer to your browser’s help section or visit the aboutcookies website.
Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website - such as your location for local news or weather forecasts - it will no longer remember these.

More information - Changes to this policy

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated December 2016.