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Everyone in 1825 is committed to giving a high quality service to help you with your decisions – whether it’s taking straightforward action or advising on complex situations.
Book your free no obligation consultation using our form.
Arrange your consultationWe understand that sometimes things can go wrong. You’re important to us, so if you’ve reason to complain we want to know so we can resolve any issues as quickly as possible and in a professional and helpful way.
How to get in touch if you wish to make a complaint
You can call us on 0113 228 0900
(Open weekdays 8:30am to 5:30pm)
*call charges will vary
You can send a letter to: 1825 Clayton Wood Close, West Park Ring Road, Leeds, LS16 6QE
You can email us at complaints@1825.com
*Please note email is not a secure form of communication. Please do not send any sensitive personal information.
What if you’re not happy with the outcome?
We fully support and adhere to the FCA’s rules on complaint handling. If you have a complaint and we can't reach agreement with you, you may be able to take your complaint to the Financial Ombudsman Service (FOS). Full details can be found on the FOS website.
What are the steps we take to resolve a complaint?
1. Acknowledgment
Acknowledging your complaint is our first step. Here we explain our process and, to make contacting us easier, tell you who is dealing with your complaint. This person will be a trained complaint handler who will not have been directly involved with your case before the complaint.
2. Investigation
Your complaint handler will gather all the information they need and fully investigate your complaint. The time it takes to resolve your complaint will depend on how complex it is and how much investigating we have to do. The complaint handler will then make a decision and contact you about their findings.
3. An update on where we are
We will update you regularly and explain the reason for any delay.
4. Our final response
After fully investigating your complaint, we will send you a detailed reply about our findings which will clearly explain the reasons behind our decision and, if needed, what action we are taking to put things right.
4 Chiswell Street
London
EC1Y 4UP
Open weekdays 9:00am - 5:30pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
The Stables, Says Court Farm
Badminton Road
Frampton Cotterell
Bristol
BS36 2NY
Open weekdays 9:00am - 5:00pm
8 Waltham Court
Milley Lane
Hare Hatch
Reading
RG10 9AA
Open weekdays 9:00am - 5:30pm
Wealth Advisory
Regus
John Eccles House
Robert Robinson Avenue
Oxford
OX4 4GP
Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Wealth Advisory
Regus
Herald Way
Pegasus Business Park
Castle Donington
Leicestershire
DE74 2TZ
Open weekdays 9:00am - 5:00pm
Wealth Advisory
Oaklodge
18 Colegate
Norwich
NR3 1BQ
Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
18 Parsons Court
Welbury Way
Newton Aycliffe
Co Durham
DL5 6ZE
Open weekdays 9:00am - 5:00pm
Datum House
Electra Way
Crewe
Cheshire
CW1 6ZF
Open Monday - Thursday: 8:30am - 5:00pm; Friday: 8:30am - 4:00pm
Clayton Wood Close
West Park Ring Road
Leeds
LS16 6QE
Open weekdays 9:00am - 5:00pm
The Manor House
260 Ecclesall Road South
Sheffield
S11 9PS
Open weekdays 9:00am - 5:00pm
Wealth Advisory
1 Holly Street
Sheffield
S1 2GT
Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Citadel House
6 Citadel Place
Ayr
KA7 1JN
Open weekdays 9:00am - 5:00pm
145 St Vincent Street
Glasgow
G2 5JF
Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Lindsay House
10 Callender Street
Belfast
BT1 5BN
Open weekdays 9:00am - 5:00pm
Wealth Advisory
River House
48 High Street
Belfast
BT1 2BE
Open weekdays 9:00am - 5:00pm
If you're looking for advice and don't live near one of our offices, our 1825 PCM team offers telephone advice, contact us on 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
We provide national telephone-based advice through our Private Client Management (PCM) team - so you do not need to visit an 1825 office to benefit from our services.
If you'd like to speak to our financial planners contact 0345 272 6600. We're open weekdays 9:00am - 5:00pm.
Our financial planners can also arrange to meet clients face-to-face in either London, Edinburgh or Glasgow.
14th Floor
30 St Mary Axe
London
EC3A 8BF
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
145 St Vincent Street
Glasgow
G2 5JF
Our Private Client Services team are here if you're just needing help with tax, trust or estate planning. This team of specialists work with clients across the UK, even if there isn't an 1825 office nearby.
Simply contact 0345 646 0255 and ask to speak to one of the team or email pcs@1825.com. We're open weekdays 9:00am - 5:00pm.
Search and apply for the latest vacancies at 1825 by visiting our career opportunities page.
If you would like to talk to us about the potential to join 1825, our Commercial & Strategy team will be happy to have an initial conversation with you.
How can we help?1825 has offices across the UK and national telephone advice services |
Call charges will vary. Calls may be monitored and/or recorded to protect you and us and help with our training. We will retain recordings for up to 7 years and you can request a copy of the them by contacting us.
Please note that email is not a secure form of communication and should only be used for general enquiries. If there is a need to send any confidential items we will recommend the best way to do this.
We want you to be able to communicate with us as easily as possible and we have adapted our services to make them accessible to everyone. If you need your communications provided in large print, braille or audio CD please contact us and we will arrange this.